Culture-Driven
Strategies for DEI Success

CST's DEI team partners with clients to amplify,
accelerate and advance a culture of inclusion and equity.

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"The majority of inclusion challenges

are head related, not heart related"

Robert Lawrence Wilson

DEI Education Practice Leader

 

Capture the information your

organization needs to develop data-driven DEI strategies. From demographic representation to experience with inclusion, CST helps our clients collect data and establish DEI metrics.

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DEI ASSESSMENT &
DATA COLLECTION

Educate leaders and teams to better understand how to leverage DEI for organizational performance, and how to develop the competencies and behaviors that drive inclusion. CST provides insightful, dynamic sessions to advance inclusion and equity.

 

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DEI EDUCATION:
WORKSHOPS & COACHING

DEI STRATEGY
& CONSULTING

Leverage DEI to drive organizational performance. CST guides organizations to create a vision and establish the “why”, benchmark best practices around talent management and customer engagement, and develop a strategies unique to the organization.

 

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DEI ASSESSMENT &
DATA COLLECTION

Where is your organization on the DEI journey? CST provides tools and services to assess and measure performance. Quantitative and qualitative data collection tools help organizations understand how culture either advances or hinders a culture of inclusion. Gain insights into how people experience the organization’s culture and uncover critical information to create data-driven DEI strategies.

REFLECTIVE DIALOGUE

LISTENING SESSIONS & PULSE SURVEY

Capturing mission-critical data and building trust are essential to successful change management. CST’s Reflective Dialogue collects qualitative data from key stakeholders through structured listening sessions. Participants report the experience of “going deeper” into critical discussions that are guided by the communication agreement and equal talking time. CST analyzes the insights and creates a report of findings and recommendations.

DEI ASSESMENT

ROADMAP TOOL

CST’s proprietary tool provides a useful framework that helps organizations pinpoint where they are on the DEI journey, rank and prioritize the most urgent issues and opportunities, and to develop a roadmap for advancing DEI within the organization. The assessment addresses seven key areas from DEI foundation to organizational culture.

INCLUSION

CLIMATE SURVEY

Measure inclusion and belonging. Establish baseline data and track change over time. CST offers a customizable inclusion climate survey to capture quantitative data about experience with inclusion and belonging as well as beliefs and attitudes about DEI practices. Data is disaggregated to understand commonalities as well as meaningful differences experienced across identity groups and departments.

"The Reflective Dialogue session allowed us to listen to our members and capture insights into their experiences as people and as healthcare leaders. We came away with a clearer understanding of next steps."

                                         -Yolanda James

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DEI EDUCATION:
WORKSHOPS & COACHING

Empower leaders and teams to advance diversity, inclusion and equity. CST’s DEI education series focuses on DEI as part of rigorous business and leadership acumen. Inspire leaders and help move the middle by showing the power of DEI, unveiling the lines of code in our brains that make DEI difficult, and define the competencies, behaviors and actions that drive DEI forward.

 

DEI BREAKTHROUGH

This foundational training introduces the T-I-G MODEL which defines the fundamental links between the key business drivers of TRUST, INNOVATION, and GROWTH along with the ways in which diversity, equity and inclusion impact them. Using this model, leaders and teams can evaluate and align their activities with operational and market opportunities for performance improvement and top-line growth.

MULTICULTURAL LENS

Building cultural agility makes people, processes, and practices a little smarter. Based on leading data-driven cultural models, the Multicultural Lens  offers a simplified framework for navigating the hidden rules of culture and cultural change. The MCL tool helps build awareness of cultural dynamics in terms of self, teams, clients and the organization.

COURAGEOUS CONVERSATIONS

Extreme polarization and differences in lived experience comes with us into our organizations, our workplaces and in our educational spaces. We increasingly find it difficult to build bridges across differences. So why is it so hard to broach difficult topics? How does our work and our organizations suffer when we are unable to do so? Combined with Reflective Dialogue, this session examines the dynamics of courageous conversations and conducts an in-workshop simulation on how to effectively listen and dialogue.

COMMUNICATING ACROSS

CULTURE & GENERATIONS

Effective communication and marketing for a multicultural, multigenerational nation begins with decoding the cultural DNA of the audiences. Communicating Across Cultures training session helps participants understand the difference between language-driven and culture-driven approaches, how to define cultural expectations of a target audience, and how to establish key pillars to drive a successful communication strategy.

ERG LEADERSHIP WORKSHOP

Aligning ERGs to the organization's mission is one of the most powerful ways to synergize success for all. Workshops prepare leaders to build consensus, to hone goals and activities, and to tell the story of how they advance DEI within the organization.

IMPLICIT BIAS ALGORITHM

In the context of stereotypes, privilege and microaggressions, the Implicit Bias Algorithm training helps people and organizations understand the brain science behind how human cognitive processes can turn into bias -- and the negative impacts that can cause. Participants learn about inclusion derailers and how to mitigate bias to improve relationships, leadership and organizational effectiveness.

CONCIOUS CONFLICT

Conflict resolution is often the missing piece of DEI strategy. Learn how to intervene or mitigate bias as it is happening and restore trust. How we manage conflict directly impacts the health and psychological safety of our workplace communities. Harms like microaggressions impact job performance and job satisfaction. Traditional anti-harassment policies and procedures often fail to provide a constructive way to address harms that are harder to detect, like microaggressions. Community accountability provides a new approach to disrupting these DEI derailers and build trust.

INCLUSION AMBASSADOR

How can organizations prepare leaders and teams to develop the habits and behaviors that advance inclusion and equity, when everyone is at a different place on the their personal journey? CST’s Inclusion Ambassador Model touches on seven key areas: awareness, trust-up, skill-up, commitment, action, engagement and championing DEI. A self-assessment helps leaders and teams identify areas to improve. An accountability partner and personal action plan ensure participants walk away with clarity around next steps.

LEADERSHIP COACHING

Equip leaders with both the confidence and competence to lead inclusively. CST offers small group and one-on-one coaching sessions to prepare leaders, answer questions, and develop an authentic, signature approach to DEI.

"Thank you for a wonderful training and awareness class you provided to us at the Barbershop Harmony Society! We're all still talking about the training two weeks later. Your enthusiasm, understanding and business approach/mindset was extremely effective and I can tell our employees have retained a lot of the stories and content you provided. I look forward to our next engagement with the Culture Shift Team."

                                            - Marty Monson
                                            CEO/Executive Director
                                            Barbershop Harmony Society

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DEI STRATEGY & CONSULTING

DEI is a business lever that drives organizational performance. Create a vision and establish the “why.” Benchmark best practices around talent management and customer engagement. Develop a strategy unique to your organization.

 

DEI ASSESSMENT & 

KEY POLICY REVIEW

Review organizational policies for inclusive language and the potential impact for bias. Assess organizational progress towards DEI. Provide guidance to organizations seeking to operationalize DEI.

DEI STRATEGIC

PARTNERSHIP DEVELOPMENT

Develop strategic partnerships critical to diversity recruiting and building a strong employer brand. CST works with clients to vet organizations who have a culture and mission fit and develops signature engagements to elevate the client’s brand within the targeted community.

DEI COMMITEE &

ERG DEVELOPMENT

Empower and equip DEI committee and its employee resource groups (ERGs) to work effectively and in alignment with the organization’s performance imperatives. CST partners with clients to help clarify roles and responsibilities, train

cross-functional team leaders, and to set goals

and objectives.

DEI STRATEGIC

PLAN DEVELOPMENT

Evaluate your strategic plan and evaluate effectiveness for best-in-class practices and sustainability. CST provides support creating a strategic plan that elevates inclusion within the organization. Working with key stakeholder groups, CST adopts a “do with” rather than a “do for” approach for lasting results.

LEADERSHIP ENGAGEMENT

From executives to people managers, engaging leaders effectively in DEI is a key to success. Equip leaders with the business case, the behaviors and competencies to lead inclusively, and the framework to communicate effectively to advance inclusion

and equity.

"Providing equitable, quality care to all patients and their families is a top priority for every hospital. Succeeding in this work includes knowing the specific cultural and communication needs of the diverse communities served by hospitals across Tennessee. Through our work with the Culture Shift Team, THA has found a path to delivering equitable care while creating momentum among hospitals to more swiftly address the unique needs of all patient populations."

                                  - Joe Burchfield
                                      Vice President
                                      Tennessee Hospital Association